![]() I've sent many screenshots of my rewards page and the error, I even recorder the process and shared the video to them many many times ( Claim Reward - AMD Rewards - Google Chrome 20-31-33.mp4 - Google Drive ) One more thing is that most of the times, when AMD rewards finally grace me with a reply on the ticket, I reply to that email but they never reply again ! which forces me to open new tickets after weeks of waiting and frustration build up ! And many more replies like this one with no real fix and same error repeated again and again and again. Please allow up to 24 hours for the game keys to be visible in your AMD Rewards account). I've received many general replies such as: (We've issued your games now), (We've extended your code), (Try different browser), (Can you check my rewards page), (This email contains instructions to activate Tom Clancy's The division 2), (here's your AMD Rewards Redemption - 2564692), (We are currently looking into why you may be having difficulties), (Sorry for the delay, and thank you for your patience and various attempts. Until today I've opened more than a dozen support ticket with no serious solution. I've opened around 5 tickets regarding this error and no one helped me get past it, all I got was that they checked my account and from their end they can't see anything wrong with my account. ![]() I've opened yet another ticket explaining what happened to me, and after maybe three weeks of back and forward emails, I received an email that says they will soon provide new codes for me, I kept inquiring about it until they said they did provide new codes and reactivated my rewards, it will take few days then you can redeem them ! I've tried after few days and this time I encountered a new error ( Your reward cannot be assigned at this time, please try again at a later time). ![]() After trying every few days I finally received an email that says my rewards are expired !! Even though I was trying to redeem them from day 1 and had all the opened tickets to prove it. After trying more than 4 browsers (Chrome, Edge, Mozilla, Opera, and Avast), made sure that I cleared cache and cookies, made sure there was no ad-blocker, made sure 3rd party cookies was enabled, I even tried turning on and off hardware acceleration (even though my AMD Product is a processor not a GPU). I kept seeing this message for more than 6 weeks while I opened support tickets and either not get a reply, or get a reply that just has general guide on how to redeem the rewards, or to try different browsers and clear cache etc. When I tried to redeem the rewards, I could see them in the account, I add them to cart, then confirm the selection, I finally got a message saying : (Congratulations on reserving Tom Clancy's The Division 2 Gold edition! We will update your account and notify you as soon as the content key is available). I've created an account on amdrewards website, verified it, went through the hardware verification tool process, then I've received an email from you asking for a proof of purchase, sent it back and within a week or so I got an email that says I can now redeem my rewards. In June 2019, I purchased a Ryzen processor off Amazon, with promotional free games (Division 2 and World war Z) On top of that, the Epic launcher is awful so I'd rather not use it.I'll try to make this as short as possible, but it will be hard, your patience please. I had to go find the information somewhere lost in a subreddit that your launch is fixed at midnight PST. You do not do regional release while The Division 2 advertise a complex calendar for Uplay. Having purchased The Division 2 Ultimate edition, I have not been informed by email of the time availability of the game. Since I have purchased the Ultimate edition of the game through your store, can you inform me if Uplay will recognize the edition or not? I have then deleted the data I have downloaded with the Epic launcher for The Division 2 in favor of the Uplay launcher. You have offered me the option to link my Uplay account to my Epic account. I wonder what they will respond to that though.: In the meantime, since I have nothing to do but watch Twitch streamers, I wrote them this email I copy-paste to save it while sharing it. Rule 7 - LFG/Clan Recruitment Topic Filters: Discussion Rule 1 - Follow Reddiquette Rule 2 - Harassment & Witchhunting Rule 3 - Low Effort/Low Quality Rule 4 - Duplicates Bugs & Glitches Rule 5 - Self Promotion & Spam Rule 6 - Advertising, Selling etc. Keep it fun, keep it respectful and remember that in the end - it's just a game. The power to shape this community is in your hands.
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